Frequently Asked Questions - Domain Name Registration and Services

  1. Is $9.95 per year a good price for registering a domain name?

  2. What other services do you offer?

  3. What TLD's do you offer?

  4. What is Dartle?

  5. Do you provide Free Value Added Services with Domain Name Registration?

  6. How reliable is your Appraisal Service for Domain Names?

  7. Do you buy domain names?

  8. How fast is your propagation time for a registered domain name?

  9. Whom do I contact for more information on your company?

  10. Whom do I contact for technical support?

  11. What do you recommend for hosting?

  12. Do you offer domain name transfers?

  13. How much time does a registrar transfer take?

  14. Do you offer bulk domain name registration?

  15. What are your bulk registration prices?

  16. Do you offer corporate domain name accounts and special prices for large companies?

  17. How do I delete a domain name I registered by mistake?

  18. Why does your website say that the domain name I registered is still available?

  19. How do I change the name servers of my domain name?

  20. What kinds of security measures do you take?

  21. Do you save credit card or any other payment information?

  22. What kinds of payments do you accept?

  23. Do you offer free parking?

  24. How can I sell my domain name?

  25. How can I find domain names available for sale?

  26. What is a premium domain name?

  27. What is my domain name worth and at what price can I sell it?

  28. Are there any legal implications with registering or selling a domain name?

  29. How do I setup URL forwarding for my domain names?

  30. Do you offer cloaked or masked URL forwarding?

  31. Can I register a nameserver with your service?

  32. I created DNS records for my domain name but they don't work!

  33. I setup URL forwarding but it does not work!

  34. I tried to change my domain nameservers, but it says "Modify Domain DNS failed"!

  35. Why does it say that my domain name is for sale? I don't want to sell it!

  36. How do I file a complaint for misuse of one of the domain names registered with you?

  37. I am interested in a link partnership with you. How do I go about doing that?

  38. How do I change the nameservers associated with my domain name?

  39. I registered a domain name, but it still shows up as an entry in the shopping cart, and my account does not show the domain name!?

  40. I want to cancel my membership and get my money back. How do I do that?

  41. I read that I get a free auction style listing for my domains. How does that work?

  42. How do I change the WhoIs information for my domains?

  43. I setup Email forwarding for my domain name. However, it does not work!

  44. How do I delete the DNS records for my domain name?

  45. How do I cancel the http URL forwarding records?

  46. How do I cancel Email forwarding for my domain name?

  47. I am trying to create DNS Records and am getting an error 'Unknown Referrer'?

  48. I received multiple confirmation emails for my order with different order numbers. Will there be duplicate billing?

  49. I changed the name servers for my domain name to the SubtleDomains name servers. But I still don't get the free parking page?


Is 9.95 per year a good price for domain name registration?

For the same quality of service and features, our competitors are charging $16 to $35 per year for a domain name registered for one year, with URL forwarding, DNS services, Email forwarding etc. as fee based services. 

Our registration gives you a whole package for $9.95 per year, which includes free value added services - Free URL forwarding, Free cloaked (masked) URL forwarding, Free Advanced DNS records, Free Email forwarding, Free parking, Free NS Records, Free A-Records, Free MX-Records, Free CNAME-Records. 

When you register domain names with us, you will be able to take advantage of our several promotions. Please visit http://www.subtledomains.com for more details.

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What kinds of services do you offer?

We offer the following services:

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What TLD's (Top Level Domains) can I register with you?

Currently we offer domain name registrations for com, net, org, us, info and biz. We are working to offer you a list of over 50 TLD's in the near future.

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Do you provide Free Value added Services with Domain Name Registration?

Yes.

The following value added services are FREE when you register a domain name with us. (provided that you keep your domain name parked on our name servers)

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How reliable is your Appraisal Service for Domain Names?

When you order an appraisal for your domain name you wish to sell, you get a professionally developed certificate with our logo and contact information, with detailed explanation on how we reached at the price. The price depends on many factors, including our extensive experience in the field. 

For more details, please visit http://appraisal.subtledomains.com

Please note that no domain name appraisal is Absolute. You cannot expect to sell your domain name for the exact price that the appraisal gives you. SubtleDomains appraisals should serve as a guide using which you will be able to know the approximate price you should expect for your domain name. 

The appraisal should be useful to the seller, and also to the buyer. The buyer will be able to gain an insight about the current trends in the field, what the future potential of the domain name is, and what price he should pay for a similar domain name.

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Do you buy domain names?

Yes. SubtleDomains considers domain names a very valuable internet asset. 

You can submit your domain name using this form for an evaluation.

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What is the propagation time for a registered domain name?

There is almost no propagation time for a domain name registered with us. As soon as you finish the registration, and complete the payment processing, your domain name is available for changes.

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Where do I get more information on the company?

Please use the form at http://www.subtledomains.com/contact.html to ask questions.

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Where can I get technical support?

Please visit http://support.subtledomains.com/ and use the appropriate email address listed on the page. It is very important that you use the correct email address for a fast response.

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Do you offer domain name transfers?

Yes. Please visit http://register.subtledomains.com for more details.

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How much time does a registrar transfer take?

It can take from 5 days to 15 days for a domain name transfer to be completed.

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Do you offer bulk domain name registration?

Yes. Our bulk domain name registration system at this time is not real time. Please contact support.

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What are your bulk registration prices?

We consider a bulk registration to be a registration of more than 100 domain names. We offer bulk registration at $9.95 per year, as compared to our regular price of $9.95 per year, per domain name. We also offer discounts for 10 year registrations. 

We offer huge discounts for more than 100 domain names. Please visit http://register.subtledomains.com, or contact support for more information.

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Do you offer corporate domain name registration accounts and special prices for large companies?

Yes. If you represent a fairly large company with huge requirements for domain names, please contact support at http://support.subtledomains.com for a special "partner" account with us. Using this account, you will be able to register domain names at discounted prices, provided you agree that you will use us for all your domain name needs.

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How do I delete a domain name I registered by mistake?

Currently, you cannot delete a domain name. You have to be careful not to make a typo while registering a domain name. Simply wait for it to expire, and don't renew it.

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Why does it say that the domain name I registered is still available?

To give you the most accurate information about the availability of a domain name, we use several servers to search for domain names. Until the domain name gets propagated to all those servers, it will say that the domain name is available. You can go to your 'manage domains' area to check whether the domain name was registered. It takes about 24 hours for a complete domain name registration propagation to get completed on the nameservers. 

However, as soon as your domain name is registered, you can make changes to the name servers, add URL forwarding, and create DNS records.

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How do I change the name servers associated with my domain name?

To change the name servers, please go to the manage domain names tool and click on the primary nameserver. This will take you the the change nameserver area. 

Please note that to use our value added services, you must park your domain on our nameservers.

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What kinds of security measures do you take?

We use secure servers for payment processing. We do not store your credit card information, and we use world renowned payment processors such as Paypal, Visa, MasterCard, Discover, and American Express.

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Do you save my credit card information?

No. Your credit card information is never stored on any of our databases.

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What kinds of payments do you accept?

Paypal and all major credit cards.

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Do you offer free parking?

Yes. Each domain name registered get a free for sale page, and an auction style listing at Dartle, if you want to sell it.

If you do not want to sell it, our Advanced DNS records member tool will allow you to create your own custom DNS records.

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How do I sell my domain name?

You can sell your domain name by parking on our nameservers. This will automatically give you a for-sale page. 

You can also list your domain name in our premium domain names directory

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What is a premium domain name?

A premium domain name is one which is already registered by a domain name reseller and is offered for sale at a price decided by the seller.

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What is my domain name worth?

You can order formal appraisal certificates by visiting http://appraisal.subtledomains.com

Also, you can find similar domain names for sale at our directory of domain names for sale.

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Are there any legal implications in registering or selling a domain name?

You must not register or offer to sell domain names which have a very strong similarity with already existing trademarks. 

Please refer to http://policies.subtledomains.com for more information.

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How do I setup URL forwarding for my domain name?

Login to your account and then click on URL forwarding. You will be able to forward your domain name to any URL masked and unmasked.

Please note that URL forwarding is a temporary tool to forward your domain name to a website while it is under development. 

As a permanent solution, we recommend that you use our DNS tools and create A, MX or CNAME records directly with our name server.

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Do you offer cloaked or masked URL forwarding?

Yes. Please login to your account and use our member tools.

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Can I create a register a name server with your service?

You can register a nameserver using our service. You can have name servers for "foo.com" as ns1.foo.com and ns2.foo.com.

At this time, you cannot do this using the web based control panel. Please contact support.

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I created DNS records for my domain name but they don't work!

You must first change the name servers for your domains, and then setup DNS records. If your domain name is on different nameservers, our name server will not accept your request.

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I setup URL forwarding but it does not work!

Please check the nameservers associated with your domain name.

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I tried to change my domain nameservers, but it says "Modify Domain DNS failed"!

This means that the nameservers that you entered for your domain name are invalid.

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Why does it say that my domain name is for sale? I don't want to sell it!

Each domain registered with us gets a free parking page which says its for sale. That does not mean that you have to sell it. 

Its a temporary page for your domain name till you develop it.

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How do I file a complaint for misuse of one of the domain names registered with you?

Please contact support: http://support.subtledomains.com

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How do I change the nameservers associated with my domain name?

Please click on 'manage domains' and then click on the DNS1 for the domain name you wish to change.

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I registered a domain name, but it still shows up as an entry in the shopping cart, and my account does not show the domain name!?

If the domain name is still showing up in the shopping cart, there is a strong possibility that it is not registered. Please login and check if the domain shows up in the 'manage domains' area. If it does not, your transaction was not completed. Please contact support immediately. http://support.subtledomains.com

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I want to cancel my membership and get my money back. How do I do that?

You can cancel your membership by contacting support. However, once you register a domain name there is no way to cancel it. Simply wait for it to expire and don't renew it.

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How do I change the WhoIs information for my domains?

Please login to your account, click on 'manage domains' and then click on the domain you with to change. This will allow you to change four different contacts for your domain name.

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I setup Email forwarding for my domain name. However, it does not work!

Please check the nameservers associated with your domain name. To use the free value added services, you must first use the  correct nameservers, and then make changes to your respective domain names.

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How do I delete the DNS records for my domain name?

Creating the DNS record with an empty target with deleted that record.

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How do I cancel the http URL forwarding records?

Creating the URL forwarding record for your domain name with an empty target will delete the URL forwarding record.

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How do I cancel Email forwarding for my domain name?

Create the Email forwarding record with an empty target. That will delete the email forwarding record.

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I am trying to create DNS Records and am getting an error 'Unknown Referrer'?

You seem to be using a web proxy to access our services.

Though you might be able to login, until our system can determine your IP address properly, you will not be able to make specific changes to your domain names.

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I received multiple confirmation emails for my order with different order numbers. Will there be duplicate billing?

No. The system will not charge you for anything except what you ordered for. Each time you checkout, a new transaction is created with a new order number. Until you complete a transaction, you will not be billed.

So, even if you receive multiple order confirmation emails, you will be billed only for one order number, for which you completed the transaction.

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I changed the name servers for my domain name to the SubtleDomains name servers. But I still don't get the free parking page?

After you register a domain name, you must wait for at least 24 hours for a parking page to be assigned by the system. If you register a domain name with a different set of name servers, the default parking page is not created for the domain. 

In that case, you should explicitly create a parking request using the 'parking' option in your control panel.

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